Frequently Asked Questions

Orders and shipping

How long does delivery take?

Orders generally require 1–3 business days for processing. Standard delivery to the United States is usually estimated at 7–15 business days after processing. Delivery dates are estimates and can be affected by carriers, weather, holidays, or customs.

Will I receive tracking?

When tracking is available, it is emailed after the order ships. It can take several days for the carrier's first update to appear.

Can items arrive separately?

Yes. Products may be fulfilled from different locations and can arrive in separate packages.

Can I change or cancel my order?

Email us as soon as possible. We will try to help, but changes are not guaranteed after processing or fulfillment has started.

Returns and product questions

What is the return window?

You may request an eligible return within 30 days after delivery. Items must generally be unused and in their original condition and packaging. Contact us before mailing anything back.

What if my order arrives damaged or incorrect?

Email your order number, a description of the issue, and clear photos so we can review it.

How do I choose a size or color?

Use the options shown on the product page. Review the full product description before ordering, especially for size-dependent products such as paw cleaners.

How can I contact PupFlow?

Email cornell227@gmail.com. Include your order number when asking about an existing order.